Privacy policy

Your privacy is important to us. This Privacy Policy explains how DSL Group (Nottingham) Limited (“DSL Group”, “we”, “us”, “our”) collects, uses, and protects your personal information when you use our website dsl.co.uk (the “Service”).

Who We Are

  • DSL Group (Nottingham) Limited, registered in England & Wales, company number 01707850
  • Registered office: Birchwood House, Unit A, Willow Drive, Nottingham NG15 0DP, United Kingdom
  • VAT number: GB 385177324

Information We Collect

When you use our website, we may collect the following information:

  • Contact details: name, email address, phone number, billing/delivery address
  • Order details: products purchased, payment method, delivery preferences
  • Log data: IP address, browser type, pages visited, date and time of visits
  • Cookies: small files stored on your device to improve your browsing experience

How We Use Your Information

We use your personal information for:

  • Order processing & delivery: to fulfil your purchase and provide customer service
  • Communication: to respond to enquiries, send order updates, or share important notices
  • Improvement: to analyse how our website is used and improve user experience
  • Legal compliance: to meet legal, regulatory, or tax obligations

Cookies

We use cookies to:

  • Remember your preferences
  • Improve site performance
  • Analyse browsing behaviour

You can manage or disable cookies in your browser settings, but some features of our site may not work properly without them.

Third-Party Service Providers

We may share limited information with trusted third parties who help us deliver our services (e.g. couriers, payment processors, IT support). These providers are only given the information necessary to perform their tasks and must keep it secure and confidential.

Security

We take appropriate steps to protect your personal data, but please note that no method of online transmission or storage is 100% secure. We regularly review our practices to keep your information safe.

Your Rights

Under UK data protection laws (including GDPR), you have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate information
  • Ask us to delete your data where legally permitted
  • Withdraw consent to marketing communications

To exercise these rights, please contact us (details below).

Links to Other Websites

Our website may include links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies before providing personal information.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with the “Last updated” date at the bottom of the page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 customer.services@dslgroup.co.uk
📞 0115 844 8888

Last updated: 1st September 2025