Shipping policy

 

Thank you for shopping with dsl.co.uk. Our aim is to make your delivery experience as smooth and reliable as possible. Please see below for details on our shipping services.

Delivery Options

Standard Delivery

  • Estimated delivery: 2–3 working days
  • Free on orders over £30
  • For orders under £30: £3.99 delivery charge

Express Delivery

  • Estimated delivery: Next working day (orders placed before 3pm, Mon–Fri, excluding bank holidays)
  • £5.99 delivery charge

Note: We primarily use Royal Mail, but may use other trusted couriers to ensure your order arrives safely and on time.

Dispatch Times

  • Orders placed before 3pm (Mon–Fri) are usually dispatched the same day, if the items are in stock.
  • Orders placed after 3pm or on weekends/bank holidays will be dispatched the next working day.

Delivery Timelines

We do our best to meet the delivery timeframes stated above. However, delivery times are estimates and not guaranteed. Once we hand your order to the courier, delays may occur due to circumstances outside our control (e.g. courier network delays, weather, etc.).

Unfortunately, delivery charges cannot be refunded in cases where orders were dispatched on time but delivery was delayed.

Order Tracking

  • You will receive an email confirmation once your order has been dispatched.
  • The courier will also email you with a tracking link so you can follow your delivery.

Missing or Delayed Orders

If your order has not arrived within the expected timeframe, please contact our Customer Service team:

📧 customer.services@dslgroup.co.uk
📞 0115 844 8888

We’ll investigate and resolve the issue as quickly as possible.

Additional Information

  • This shipping policy applies only to purchases made directly through dsl.co.uk.
  • Orders placed via third-party retailers are subject to their shipping terms and conditions.

Last updated: 1st September 2025